Refunds and Disputes

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TicketHaus is committed to providing a satisfactory experience for all users. This Refunds and Disputes Policy outlines our procedures for refunds and handling disputes.

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Refunds

Refunds may be issued under the following circumstances:

1. Cancellation of Event: If an event is canceled by the organizer, you will be entitled to a full refund of the ticket price.
2. Rescheduling of Event: If an event is rescheduled to a date or time that you are unable to attend, you may request a refund.
3. Ticket Purchase Errors: In the event of a technical error resulting in duplicate purchases or incorrect ticketing, refunds will be provided upon verification

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Refunds are subject to the following terms:

1. If an event is canceled or rescheduled, ticket holders will be notified via email and offered a refund or the option to transfer their ticket to the new date.
2. Refund requests for other reasons must be made within 24 hours of the original purchase.
3. Refunds will be issued to the original payment method and may take up to 7-10 business days to process.
4. Handling fees, processing fees, or other charges are non-refundable.
5. Refunds are subject to the discretion of the event organizer.

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Disputes

If you encounter any issues with your ticket purchase or experience disputes regarding the event, please contact us immediately. We will investigate the matter and work to resolve the dispute in a fair and timely manner.

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Contact Us

If you have any questions or concerns about our Refunds and Disputes Policy, please contact us at [contact email].

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By using our app, you agree to abide by the terms outlined in this Refunds and Disputes Policy.

Last updated: May 18, 2024

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